So glad you asked ...
We try our hardest to answer all the questions you might have about what we do, but if you can't find what you're looking for please use our Say Hello form or email us directly at firstname.lastname@example.org. Let us know what we might have missed. Our studio is growing and we are continuing to add to and improve our services as we go.
Custom Design Services
Why custom design?
Custom wedding invitation suites are a fun and creative way to showcase your unique love story to your guests. In addition to beautiful design we also pride ourselves on playful and engaging wordsmithing, for couples looking to break the mold of classic examples. All of our custom suites are personalized and tailored to fit the style, mood and tone you want to set for your day.
We offer professional advice on proper wedding stationary etiquette, paper choices, and printing techniques. All design and assembly happens in the Thistle & Dew studio and our products are crafted personally by hand (with lots of love and attention to detail.) The result is no muss, no fuss for you – meaning you remain available to focus on the other details of your day ... and get to spend more time lost in your partners eyes.
Are you available for custom work outside of wedding invitations?
Of course! If you have something in mind, please let us know. Baby announcements, corporate events, birthday bashes and illustration work can also be accommodated. If you have an idea we're excited to make it a reality. Please check with us on our availability for other projects.
How much does custom design cost?
It truly depends. The room for possibilities with custom projects is so boundless that it is best practice to quote on an individual basis. Custom invitation suites typically start at $2000, with a required minimum order of 3 items.
Are you able to work within our budget?
Every couple is deserving of something special. All custom orders are specially made to fit your needs and we will do our very best to look into options that may work for you. Please do not hesitate to contact us to see how we can creatively work within your budget!
Will I see a proof?
You bet. We will make sure you see a proof following approval of wording and design details. Generally this is takes approximately one week after details are confirmed.
Two rounds of changes to your initial proof are included with your order. Additional rounds of revisions are $50.
What kind of printing do you offer?
In most cases of custom work we print using digital printing methods.
Offset and Letterpress printing as well as foil stamping are available for custom orders at increased rates – please ask us for more information if you are interested in these services.
We specialize in letterpress items which can be found throughout our shop. We personally print our letterpress products and custom orders by hand on one of our two presses. Little "Lila" is our smallest press, a 1959 original Adana eight-five. Her big sister is a 1908 Chandler & Price, which handles the bulk of our printing.
Understanding artisan printing
Artisan printing while more expensive, leaves an especially beautiful impression. Products that are letterpressed are printed on antique presses, which usually means subtle variation from piece to piece. Differences in inking, color, impression and position are to be expected. These types of variations may be found in any flat offset printing and foil stamping that we do as well.
How does delivery / shipping work on custom orders?
We offer free delivery on all custom orders in the immediate Vancouver area. For all other orders we will alternatively arrange for pick-up from our studio or ship them via Canada Post or another suitable courier.
Do you have a wholesale catalogue?
No, not just yet. But we're big fans of making lists, then plans. Then more lists and more plans ...
So yes there will be one in the near future (at least if we have anything to say about it!)
Do you work with clients internationally?
Yes! We love connecting with people around the globe and work to find the most reasonable shipping rates possible for wherever you live.
What is your return and refund policy?
We are committed to your happiness. Unused and unopened orders may be returned within 15 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Used, opened, and / or final sale items cannot be returned.
This does not apply to custom orders. If orders are canceled before proof approval, design fees may apply. Custom orders are non-refundable once your proof is confirmed and will be billed in full.
What kind of paper do you print on?
Most of our standard items are printed on heavy weight 100lb. natural white FSC cover stock that has a smooth finish. Stationery is typically paired with envelopes featuring pointed flaps, in coordinating colours.
Letterpress and custom projects may make use of alternate materials.
Standards & Practices
Are you environmentally friendly?
Absolutely. Our paper products are printed on FSC certified stocks.
Additionally, we use environmentally friendly, local vendors whenever possible to better mitigate our environmental impact.
Tree Hugger Alert
More information on our tree program to be announced in short order.
Can we have you design something for us and print it ourselves?
We're just tickled that you love our work so much! Since we love our work too, we want to ensure that our quality is at the highest possible level, right down to the printing. Therefore we do not offer this option.